Last Updated: October 22, 2026

At Finest Tiling, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose and protect information when you visit our website, contact us, or enquire about our tile installation services in Vancouver and the Lower Mainland, British Columbia.

We aim to collect only the information reasonably needed to respond to enquiries, discuss projects and operate our business.

1. Who We Are

Finest Tiling operates the website at https://finesttiling.ca/ and provides residential tile installation services in Vancouver and the Lower Mainland, British Columbia, Canada.

For questions about this Privacy Policy or how your personal information is handled, you can contact us using the details provided at the end of this page.

2. Information We May Collect

Depending on how you interact with our website and business, we may collect the following types of information.

Information You Provide

When you submit a contact form, request an estimate, email us or contact us by phone, you may provide:

• Your name and contact details, such as email address and telephone number.

• Your project location or address, where needed to discuss or estimate the work.

• Details about your tiling project, including the type of service requested, project requirements, preferences and anticipated timing.

• Photographs, attachments or other information you choose to share with us.

• The contents of messages and communications you send to us.

Please do not submit sensitive personal information through a general enquiry form unless it is genuinely necessary.

Information Collected Automatically

When you visit our website, certain technical information may be collected by the website, hosting provider or tools used to operate the site. Depending on the services enabled, this may include:

• IP address and general device or browser information.

• Pages viewed and interactions with the website.

• The date, time and duration of visits.

• Referring websites or the general source of a visit.

• Technical logs used to maintain website security and performance.

The information collected depends on the website features and services active at the time of your visit.

3. How We Use Your Information

We may use personal information for reasonable business purposes, including to:

• Respond to enquiries and requests for estimates.

• Understand your project requirements and discuss suitable services.

• Communicate about scheduling, project details and next steps.

• Provide and manage tile installation services you request.

• Maintain business records and respond to questions or concerns.

• Operate, secure and improve our website.

• Detect spam, misuse, fraudulent activity or technical problems.

• Meet applicable legal, regulatory, accounting or contractual obligations.

We will not use your personal information for unrelated purposes without appropriate consent or another lawful basis.

4. Consent and Your Choices

When you provide personal information, we will handle it in accordance with the purposes explained at the time of collection and applicable privacy requirements.

Depending on the circumstances, consent may be express or implied where permitted by law. You can choose not to provide certain information, although we may be unable to respond fully to your enquiry or prepare an estimate without details relevant to your project.

If we send promotional emails or other marketing communications, you may opt out using the unsubscribe instructions provided or by contacting us. We will handle consent and withdrawal requests in accordance with applicable law.

5. When We May Share Information

We do not sell personal information as a business practice.

We may disclose information when reasonably necessary for the purposes described in this policy, including to:

• Service providers: companies providing website hosting, email delivery, website security, analytics or other operational support, where those services are used.

• Project-related parties: contractors, suppliers or other service providers, where sharing limited information is necessary to coordinate work you have requested.

• Professional advisers: legal, accounting or other advisers where appropriate.

• Authorities or other parties: where disclosure is required or permitted by law, or necessary to establish, exercise or defend legal claims.

• Business transactions: where information needs to be reviewed or transferred as part of a proposed or completed business sale, reorganization or similar transaction, subject to applicable requirements.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

6. Cookies, Analytics and Similar Technologies

Our website or third-party services used on the website may use cookies or similar technologies to support website functionality, security, performance measurement or visitor analytics.

The technologies actually used depend on the tools installed and enabled on the website. We do not intend this section to suggest that a particular advertising or analytics service is active unless it has been configured.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect some website features.

If analytics, advertising pixels, embedded media or other tracking technologies are added to the website, this policy and any required consent controls should be updated to reflect their actual use.

7. Third-Party Websites and Services

Our website may link to external websites or use embedded features provided by third parties. Those services may collect information under their own privacy policies and terms.

Finest Tiling does not control the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information directly to them.

8. How We Protect Personal Information

We take reasonable steps appropriate to the information we handle to protect it against unauthorized access, disclosure, loss, misuse or alteration.

Depending on the systems in use, safeguards may include access restrictions, secure website connections, account security measures, software updates and protections provided by our hosting and service providers.

No website, email transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and address security issues appropriately.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, manage projects, maintain appropriate business records, resolve disputes and meet legal obligations.

The retention period may vary depending on the type of information, the nature of the project and any applicable legal or contractual requirements. When information is no longer needed, we will take reasonable steps to securely delete it, destroy it or remove identifying details, where appropriate and permitted.

10. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may be able to:

• Ask whether we hold personal information about you.

• Request access to personal information we hold about you.

• Ask us to correct information that is inaccurate or incomplete.

• Withdraw consent where processing depends on consent, subject to legal or contractual limitations.

• Raise concerns or submit a complaint about our handling of personal information.

To make a request, contact us using the details below. We may need to verify your identity before responding and may ask for additional information to understand your request.

We will review and respond to requests in accordance with applicable privacy law.

11. Privacy in British Columbia

Finest Tiling operates in British Columbia. Our handling of personal information is subject to applicable privacy laws, which may include British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Which law applies can depend on the nature of the activity and circumstances. Nothing in this policy is intended to limit any rights available to you under applicable law.

12. Children’s Privacy

Our website and residential tiling services are intended for people seeking information about home improvement and related services, rather than for children.

We do not knowingly seek to collect personal information from children through the website. If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the situation and take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or legal requirements.

When changes are made, we will update the “Last Updated” date shown at the top of this page. We encourage visitors to review this page periodically.

14. Contact Us About Privacy

If you have questions, wish to request access to or correction of your personal information, or have a concern about our privacy practices, please contact:

Finest Tiling

Website: https://finesttiling.ca/

Email: info@finesttiling.ca

Phone: (778) 714-7027

Service area: Vancouver and the Lower Mainland, British Columbia, Canada.

Please include enough information for us to understand your request, but avoid sending unnecessary sensitive information by email.